How to order
How to Order We accept Visa and Mastercard credit cards and Visa Debit and Visa Electron debit cards. We also accept cheques and Postal Orders. If paying by cheque, your cheque should be denominated in Pounds Sterling, drawn on a UK bank and made payable Please also remember to include postage and packaging otherwise there may be a delay in processing your order. Order on-line securely by browsing the product using the menu at the top of the screen or alternatively the search function to find a product. Click ‘Add to Basket’, and continue shopping until you are ready to checkout by clicking on the image of the basket at the top right hand corner of the page. Follow all payment instructions. Order by Phone by calling and speaking to a member of our Customer Service Team, Monday to Friday from 9am to 5pm. Please have your postcode, product codes and payment card details to hand when placing an order. Order by Post by requesting a catalogue and completing the order form or sending a cheque payment with full address details, product code and description and credit card details or cheque/postal order. We are a UK based company, specialising in WW2 German, British and American Militaria, providing WWII Re-enactors and Enthusiasts with quality kit at great prices. We have an extensive range of Uniforms, Equipment and Insignia, including many original items, all in-stock! Returns And Refunds We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. Unwanted Goods You can return any non-personalised product within 30 days of the date on which you received it and we will refund you the cost of the product/s for which you have paid. The product needs to be in an ‘as new’ condition and complete with all packaging and components. All you pay for is the return postage of the goods. Please contact us by Email to inform us of your wish to return the goods and advise you as to the next steps. Please include a separate letter with your return detailing all the relevant information – including the return reason. If you return a product to us that is not in an ‘as new’ condition we reserve the right to return the product to you, or issue a credit note rather than credit your payment card. Certain products and services are excluded from this returns policy, including medal mounting, engraving, personalised products or those made to order. These items cannot be returned for a refund unless faulty or incorrect. Faulty Goods If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by telephone or email to inform us within 30 days of receipt and we will arrange a refund or replacement. We will advise you how to send the item back to us; usually this means securing the item in its original packaging and sending it to us via Royal Mail. Once the item has been received we will arrange to reimburse your postage costs.